Web Orders - Terms & Shipping
Payment can be made by Visa, Master Charge, American Express, Paypal,
Money Order, Certified Check or Personal Check. Orders paid by
Credit Card, Paypal, Money Orders and Certified
Checks usually ship within 24 to 48 hours. Orders paid by Personal Checks may take 14 days
to ship. Credit cards are billed immediately upon entering the order on
the web, including orders that will be delayed due to backorders. The web
pages will inform you of any backordered items so that you will know the
status. We will also confirm each order and will confirm the ship date.
If you do not like this policy, please do not order until the item is in stock.
Also, order cancellations after ordering and prior to
shipping is subject to a 10% cancellation. This is due to credit card
fees, etc. We would be glad to change your order prior to shipping at no
If you are not comfortable sending your Credit Card
information over the internet, we have a solution for you. Please enter
the order and then use the Check/Money Order checkout method. Enter
"Manual Credit Card Charge" in the notes field and put "999" for the Check
Number. Note the order number and total amount for your order.
Download our Manual Credit Card Charge Authorization form from
Carefully fill out the form and fax to us at the number on the form. We
will process your charge and take care of your order.
SHIPPING & HANDLING
We strive to ship all orders shipping to a US address within 24-48 hours.
International orders usually ship on Saturdays. If your order will be
delayed, we will email you the details.
Shipping & Handling is calculated on the weight of the items being
ordered. We ship all domestic packages via UPS and you can select
the specific UPS service depending on how fast you need the order. Included in the shipping charge is the
packaging materials, labels, delivery confirmation, signature confirmation or insurance, order
processing expenses and postage for the professional packaging of your order.
Shipping charges indicated on the order is for shipping all of the items in one
box at one time. If you request to ship in-stock items and ship
backordered items later, you will be charged another shipping charge for the
second shipment. Also, please carefully check the shipping address that
you enter on the order form. Additional shipping charges will be charged
if the package is returned and we must reship to another address.
Although UPS has some "money back guarantees" related to not
delivering packages on time, we cannot spend the time to manually apply for
these. UPS intentionally makes the process of filing for refunds very
difficult and time consuming and we do not have the time to do this. They
win. If you can have them credit us for any shipping charges, we will
gladly pass them on to you for any service refunds.
We have shipped packages to over
50 countries and can make the transaction as smooth as
possible. We usually ship international
orders via USPS Global Express (EMS) Mail. We must ship via a method that is
insured and one that we can confirm delivery.
We guarantee our
items to be what is advertised and to not be Dead On Arrival (DOA) when you
receive them (see individual item description for limits on the warranty for
certain items). Contact us within 5 days of receipt to discuss any
warranty claim. Most of the time, the items we sale are covered
under a manufacturers warranty for various lengths of time. After the
initial 5 days, if you require any warranty assistance, please contact us and we
will get you in touch with the proper company to discuss warranty.
Customer is responsible for any shipping charges due to any warranty claim.
This includes return shipping and re-shipping.
No items will be
accepted unless prior authorization. A restocking fee of 10-45% will
be charged for all returns in new unused condition. The fee is different depending on the type
item being returned. Also, a credit card or Paypal transaction fee will
also be accessed depending on the amount of the original purchase. Returned
items must be shipped to us prepaid. Credits usually take around 15 days
to process but can take 30 from time to time due to the type item, etc. No used or opened items are acceptable for return.
All software is Non-Returnable. Due to sanitary reasons, no pool
related items or Reheater Heat Packs can be accepted for return.
Prices are subject to change without notice. We
reserve the right to cancel any orders and refund any payments for any reason,
including incorrect pricing on the web site.